Before contacting support
Confirm that the playlist URL is reachable, begins with HTTP or HTTPS, and is a playlist you are authorized to use. Protected, login-only, DRM-protected, or expired streams may not work.
Chrome extension help
The extension loads M3U/M3U8 playlist URLs, plays supported HLS/IPTV streams locally, and can scan the active page when you explicitly request it. It does not download DRM-protected content or bypass website restrictions.
Contact support
Email [email protected] with a description of the issue, your browser version, and any non-sensitive error message. Do not send passwords, access tokens, or private playlist URLs unless explicitly requested through a secure support channel.